FAQ

A safe deposit box is secure storage of valuables for individuals and businesses to store items, documents, and assets. These boxes are placed securely inside a vault and are designed to offer a high level of security and protection against theft, fire, flood, and other potential hazards.

A safe deposit box can be used to store important documents like wills, deeds, and property titles; valuable items such as jewellery and precious metals; and digital media like external hard drives, data backups, and sensitive digital files (e.g., encrypted data).

Kuber Vaults is located in Castle Hill - easily accessible from all parts of Sydney.

Yes, what is known as a Locker in some countries is called a Safe Deposit Box in others.

Hundreds of families in Western Sydney choose Kuber Vaults, the first safety deposit box facility in Castle Hill, as their preferred safe deposit box provider.

Yes, storing jewellery in a safe deposit box is generally considered a secure way to protect it from theft, loss, and damage.

Unlike banks, Kuber Vaults is open 7 days a week with unlimited access and on-site parking.

A safe deposit box is a safe and convenient place to store important items that would be difficult or impossible to replace. The safe deposit box also offers privacy and security. While many people like to keep valuables close by in a closet at home or in an office, these places probably are not as resistant to fire, water and theft.

Kuber Vaults offers a premium service, with free access to your safe deposit box 7 days a week. Unlike other providers, we are located in the Hills area and ideal for customers living in western Sydney.

Kuber Vaults has a Liability Policy. As part of your Licence privileges, the fee includes an insurable interest to the value of $10,000. Insurance in excess of this is simple and can be arranged by talking to our friendly staff

Government legislation prohibits firearms, liquids and illegal drugs to be stored in safety deposit boxes.

Kuber Vaults has varied sizes to suit customer needs and requirements. Please check relevant sections on our website or talk to one of our friendly staff to help you decide appropriate size for your needs.

A customer may access their safe deposit box during the business hours of operation which are Mon-Tue-Wed-Fri : 10.00 am to 5.00 pm Thursday : 10. 00 am to 6.00 pm Sat-Sun-Public Holiday : 9.00 am to 2.00 pm. Access outside of these hours can be arranged with Kuber Vaults by providing 6 hours’ notice. There will be a special access fee payment applied to your account.

Yes. You can obtain a joint licence to your safety deposit box at Kuber Vaults with a spouse, child or another person. (Warning: merely giving someone else a key will not be enough to grant access. They must sign up as a joint licence holder.)

If the law enforcement authorities persuade the appropriate court that there is reasonable cause to suspect you are hiding something illegal (guns, drugs, explosives, stolen items or cash), they can obtain a court order, have right to open the box and seize the contents.

The companies that manufacture Safe Deposit Vaults that house the boxes make them highly “resistant” to fire, flood, heat, earthquakes, hurricanes and explosions.

Once your lease has expired and you don’t wish to continue, please inform us. Upon clearing of your locker and return of both the keys, we can process your refund of key deposit money.

A refundable key deposit is taken as a safety measure when you obtain a licence to operate a safety deposit box at Kuber Vaults. This is returned in full to each customer on vacating the vault, unless overdue storage fees or any adjustment to the vault needs to be made provided the key is not damaged and can still operate the locks.

Kuber Vaults does not hold master keys to your personal safety-deposit box for your added security assurance. Your safety deposit box is private. Kuber Vaults will need to replace the entire lock and issue you with new keys subject to the payment of a fee.

Important papers such as; originals of your insurance policy, birth/marriage/death certificates, original deeds/mortgage contracts. Other valuables such as special jewels, medals and collectable items, irreplaceable photos, video or pictures of your home contents for insurance purposes.

Kuber Vaults Licence does not limit the number of times you can access your personal safety deposit box. This forms part of our Licence privileges and every time you visit, there is no fee charged. We do have private suites you can use which can be booked in advance for no extra fee.

Access can only be given to registered persons authorised by account holder.

An organisation/ business which provides custodial services (namely safe deposit boxes) is required to ‘Know Your Customer’ as part of the Austrac requirements under the AML/CTF Act. We will require to sight and take an electronic copy of photo identification at the time of registration.For subsequent visits, no photo ID is required provided the customer has successful access to the premises based on security conditions.

Opening an account with Kuber Vaults is a very simple and streamlined process. Our friendly staff endeavours to keep it quick and efficient, taking 10-20 minutes on average.

With controlled access, Kuber Vaults is extremely secure and just as importantly, private and confidential. Respect for client confidentiality is an extremely high priority. We comply with legislation that governs disclosure of information and has extremely tight controls of our own policies and procedures that govern strict guidelines for staff.

In the event of Kuber Vaults to be placed into liquidation or administration, your assets cannot be seized by the liquidator or administrator, because at no time can the contents of your personal safety deposit box be deemed as assets of Kuber Vaults.

It is the responsibility of the Licence holder/s to update Kube Vaults if their contact details, especially their email addresses, change. Failure to do so could mean missing out on vital information about the lockers.

Kuber Vaults Licence provides access to the vault. After paying the appropriate Licence fee (based on a size of box) you will be granted access. For Individuals one licence provides access to 2 people –i.e.two people can jointly have one licence. For companies & Trusts, a maximum of 2 directors / trustees will be given access. A nomination form will need to be signed by other directors or trustees if there are more than 2 directors or Trustees.