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27/9 Hoyle Avenue Castle Hill NSW 2154

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Castle hill location 7 days a week Free onsite parkingUNLIMITED ACCESS

FAQ

Safety Deposit Boxes by Kuber Vaults - Frequently Asked Questions

WHY DO I NEED A SAFETY DEPOSIT BOX?

A safety deposit box is a safe and convenient place to store important items that would be difficult or impossible to replace. The safety deposit box also offers privacy and security. While many people like to keep valuables close by in a closet at home or in an office, these places probably are not as resistant to fire, water and theft.

WHY SHOULD I HAVE A SAFETY DEPOSIT BOX WITH KUBER VAULTS?

Kuber Vaults offers a premium service, with free access to your safe deposit box 7 days a week. Unlike other providers, we are located in the Hills area and ideal for customers living in western Sydney.

DOES KUBER VAULTS HAVE INSURANCE?

Kuber Vaults has a Liability Policy. As part of your Licence privileges, the fee includes an insurable interest to the value of $10,000. Insurance in excess of this is simple and can be arranged by talking to our friendly staff.

WHAT CANNOT BE STORED IN MY BOX?

Government legislation prohibits firearms, liquids and illegal drugs to be stored in safety deposit boxes.

ARE THE BOXES AVAILABLE IN DIFFERENT SIZES?

Kuber Vaults has varied sizes to suit customer needs and requirements. Please check relevant sections on our website or talk to one of our friendly staff to help you decide appropriate size for your needs.

WHEN CAN I ACCESS MY PERSONAL SAFETY DEPOSIT BOX?

A customer may access their safety deposit box during the business hours of operation which are 9.00 am – 5.00 pm Monday to Friday and 10.30 am to 3.00 pm on Saturday, Sunday and public holidays. Access outside of these hours can be arranged with Kuber Vaults by providing 6 hours’ notice. There will be a special access fee payment applied to your account.

CAN I ARRANGE FOR SOMEONE TO ACCESS MY SAFE DEPOSIT BOX IN AN EMERGENCY?

Yes. You can obtain a joint licence to your safety deposit box at Kuber Vaults with a spouse, child or another person. (Warning: merely giving someone else a key will not be enough to grant access. They must sign up as a joint licence holder.)

CAN LAW ENFORCEMENT AUTHORITIES ACCESS MY SAFETY DEPOSIT BOX WITHOUT MY KNOWLEDGE OR PERMISSION?

If the law enforcement authorities persuade the appropriate court that there is reasonable cause to suspect you are hiding something illegal (guns, drugs, explosives, stolen items or cash), they can obtain a court order, have right to open the box and seize the contents.

ARE SAFETY DEPOSIT BOXES PROTECTED FROM FIRE, FLOOD AND OTHER DISASTERS?

The companies that manufacture Safe Deposit Vaults that house the boxes make them highly “resistant” to fire, flood, heat, earthquakes, hurricanes and explosions.

HOW DO I GET MY DEPOSIT BACK?

Once your lease has expired and you don’t wish to continue, please inform us. Upon clearing of your locker and return of both the keys, we can process your refund of key deposit money.

WHAT IS A KEY DEPOSIT?

A refundable key deposit is taken as a safety measure when you obtain a licence to operate a safety deposit box atKuberVaults. This is returned in full to each customer on vacating the vault, unless overdue storage fees or any adjustment to the vault needs to be made provided the key is not damaged and can still operate the locks.

WHAT HAPPENS IF MY PERSONAL ACCESS KEYS ARE LOST?

Kuber Vaults does not hold master keys to your personal safety-deposit box for your added security assurance. Your safety deposit box is private. Kuber Vaults will need to replace the entire lock and issue you with new keys subject to the payment of a fee.

WHAT ITEMS SHOULD GO INTO A SAFETY DEPOSIT BOX?

Important papers such as; originals of your insurance policy, birth/marriage/death certificates, original deeds/mortgage contracts. Other valuables such as special jewels, medals and collectable items, irreplaceable photos, video or pictures of your home contents for insurance purposes.

HOW OFTEN CAN I ACCESS MY SAFETY DEPOSIT BOX AT KUBER VAULTS?

Kuber Vaults Licence does not limit the number of times you can access your personal safety deposit box. This forms part of our Licence privileges and every time you visit, there is no fee charged. We do have private suites you can use which can be booked in advance for no extra fee.

WHO CAN ACCESS MY BOX?

Access can only be given to registered persons authorised by account holder.

DO I NEED TO SHOW AN ID EVERY TIME I VISIT?

An organisation/ business which provides custodial services (namely safety deposit boxes) is required to ‘Know Your Customer’ as part of the Austrac requirements under the AML/CTF Act. We will require to sight and take an electronic copy of photo identification at the time of registration.For subsequent visits, no photo ID is required provided the customer has successful access to the premises based on security conditions.

HOW LONG DOES IT TAKE TO SET UP AN ACCOUNT WITH KUBER VAULTS?

Opening an account with Kuber Vaults is a very simple and streamlined process. Our friendly staff endeavours to keep it quick and efficient, taking 10-20 minutes on average.

WHAT ABOUT PRIVACY?

With controlled access, Kuber Vaults is extremely secure and just as importantly, private and confidential. Respect for client confidentiality is an extremely high priority. We comply with legislation that governs disclosure of information and has extremely tight controls of our own policies and procedures that govern strict guidelines for staff.

IF KUBER VAULTS IS LIQUIDATED, ARE MY VALUABLES SECURE?

In the event of Kuber Vaults to be placed into liquidation or administration, your assets cannot be seized by the liquidator or administrator, because at no time can the contents of your personal safety deposit box be deemed as assets of Kuber Vaults.

WHAT DO I DO IF MY CONTACT DETAILS CHANGE?

It is the responsibility of the Licence holder/s to update KuberVaults if their contact details, especially their email addresses, change. Failure to do so could mean missing out on vital information about the lockers.

HOW IS ACCESS GRANTED TO KUBER VAULTS?

Kuber Vaults Licence provides access to the vault. After paying the appropriate Licence fee (based on a size of box) you will be granted access. For Individuals one licence provides access to 2 people –i.e.two people can jointly have one licence. For companies & Trusts, a maximum of 2 directors / trustees will be given access. A nomination form will need to be signed by other directors or trustees if there are more than 2 directors or Trustees.

For more information, call 1800 058 237

Testimonials

Great concept - safety and convenience at a good price.
Access your valuables when you need them not
when you can get up to the city.

Good location!! No need to go to the city.
Something near home...

Super secure! Friendly staff!
Highly recommended!!

It’s what Sydney has needed for a long time...
a safety deposit box to store your valuables.

Very fortunate to have this great service in the Hills!

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